Refund policy

Shipping & Returns Policy

Shipping Policy

We are committed to providing a smooth and timely delivery experience. Please read our shipping terms carefully:

  • Processing Times: All orders are processed within 2–7 business days. 

  • Shipping Times: Shipping times vary by destination. Estimated delivery is typically 5–10 business days after processing. Delays may occur during high-volume periods or due to carrier-related issues.

  • Shipping Carriers: We use a variety of trusted shipping providers, including USPS, UPS, and others, depending on your location and product.

  • Shipping Locations: We currently ship to most countries worldwide. If your location is not supported, you will be notified during checkout.

Return Policy

We want you to be happy with your purchase, but if you’re not satisfied, please review our return guidelines below:

  • Return Eligibility: Returns are accepted within 21 days of the original purchase date. To be eligible, items must be unused, unwashed, and in the same condition as received.

  • Final Sale Items: Please note that all final sale items are non-returnable and non-refundable. This includes custom-made products or items marked as final sale at checkout.

  • Return Shipping: Buyers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

  • Return Authorisation: To initiate a return, please contact us at kitchyflamingo@gmail.com with your order number and reason for return. Returns sent without prior authorisation may not be accepted.

  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We will work with you to resolve the issue, which may include a replacement or refund. Please provide photos of the damage or issue when contacting us.

Note: Due to our use of third-party production partners such as Printify, each item is made-to-order. As such, we are unable to offer exchanges for size or colour selection errors. Please refer to size charts and product descriptions carefully before placing your order.

If you have any questions regarding shipping or returns, don’t hesitate to contact us at kitchyflamingo@gmail.com